Download Biometric Fingerprint Reader for Windows - .Microsoft® Fingerprint Reader drivers for Windows 10 - Microsoft Community

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I have a fingerprient reader, the only made by Microsoft, and I cannot use it to log in on Windows Hello I didn't use it even on Windows 7. Is there anyone who can tell me what to do?

I thougt, a good plan is to sent an email to Microsoft developers, but I don't know any address :. Before proceeding, we need more information to help you better. Kindly follow the below methods and check if it helps. Update the display drivers through Device manager. Update biometric drivers. Please follow the steps given here to uninstall and then reinstall the Display drivers.

Install the latest updates to the biometric drivers through Windows updates. The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Install the software using the compatibility mode and check if that helps. Refer to the following link to know more about installing application in compatibility mode. The suggestion mentioned in the following link applicable to Windows 10 as well.

Making older programs compatible with this version of Windows. You can also contact computer manufacturer and You may get in touch with Microsoft Hardware support for further assistance. I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. My computer is custom made by myself and this problem, I have it from the release of Windows7 I was insider in that program, too.

I really didn't care at that moment, because Windows 7 does not have "Windows Hello". Today, when I will go back home from work, I will try your methods, and see if it works.

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Details required : characters remaining Cancel Submit 12 people found this reply helpful. This works for me on windows 8. Details required : characters remaining Cancel Submit 8 people found this reply helpful. What is the manufacturer and model number of the fingerprint reader in your computer? Have you checked the manufacturer website for updated drivers? When I bought it, Windows 7 was released for insiders and it didn't worked, but I didn't care so much, because I didn't had "Windows Hello" didn't exist at that moment.

I am very sure, many users will appreciate if someone will update this section, with 64bit drivers, including WIndows7 and 10 versions. Details required : characters remaining Cancel Submit 4 people found this reply helpful. Details required : characters remaining Cancel Submit 3 people found this reply helpful.

Thanks for providing some additional information. Unfortunately, it looks like your specific fingerprint reader is not supported for Windows If you'd like to use the reader with Windows 10, you can try installing the Vista driver in compatibility mode. Right click on the setup file of the driver and select Properties. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list. Details required : characters remaining Cancel Submit 6 people found this reply helpful.

Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. Hello, I have a fingerprient reader, the only made by Microsoft, and I cannot use it to log in on Windows Hello I didn't use it even on Windows 7. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit.

Previous Next. Hi George, We appreciate you for being part of Windows What is the make and model of the computer? Have you updated the biometric drivers?

Did you try to create new user account and check to isolate the issue? Method 1: Update the display drivers through Device manager. Update biometric drivers Please follow the steps given here to uninstall and then reinstall the Display drivers.

If the issue persist, follow the below method. Method 2: Install the latest updates to the biometric drivers through Windows updates. Open the Start menu and type Windows update in the search bar. Click on Windows update and Check for the updates.

Download and install if there are any pending updates to be installed. Method 3: The issue might be due to an application in-compatibility to run on Windows 10 Technical Preview. Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.

In reply to A. User's post on August 17, Hello Mr. Kishore, My computer is custom made by myself and this problem, I have it from the release of Windows7 I was insider in that program, too. Thank you in advance for your support. I tried those methods but none of them is working.

In reply to RodolfoAcevo's post on September 14, Is working for you. Still on version Insider PReview , is not working :.

Lyn [MSFT]. In reply to georgeraul's post on September 15, Hi George, I am an engineer at Microsoft and would like to help you resolve your issue. Hello Lyn, First of all, thank you for helping me. In reply to georgeraul's post on September 16, Refer the steps to install a driver in compatibility mode: a.

Right click on the setup file of the driver and select Properties b. Select Compatibility Tab c. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list d. Let the driver to install and then check the functionality. A subscription to make the most of your time. Try one month free.

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